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SPECIAL EVENT - Thursday 22nd March 10-12am.. we are holding a drop in Q&A session regarding our merger with New Westborough Surgery. Surgery Staff along with members of your PPG (Patient Participation Group) and the CCG will be available in the reception area to answer any questions you may have. Please come along if you would like to ask us anything about the merger.

Merger FAQs

Important Patient Information - the Blood Test Booking Line number has changed to 01702 746065 or you can book online by using the hospital website.

Local NHS changes to how we prescribe over the counter medications for short term illness and minor ailments: please ask your local pharmacist before making an appointment; buy over-the-counter medicines for minor problems and dont forget you can call NHS 111 for health advice 24 hours a day.

We have a new Patient Participation Group area in the waiting room. Please have a look at the information and fill in the form if you would like to join the group ..or you can submit the website form or speak to reception to show your interest the PPG. You will recieve details about meetings, talks and other news from your PPG.

To use Electronic Prescribing (EPS), you need to nominate your chosen Pharmacy to allow us to send your prescriptions electonically. You can nominate your pharmcy to us or via the pharmacy of your choice. Please speak to your local Pharmacist or speak to Reception.

Dont forget you can access your Summary Care Record, make and cancel appointments and order prescriptions using our online service. To register for this please bring photo ID into our reception.


Appointments are for one person at 10 minute intervals and are for 1 medical problem only.  If you know you need a longer consultation, please ask the receptionist for a double appointment.

We operate a computerised appointment system with just over half of the doctors’ appointments bookable on the day. The remainder can be booked in advance. PLEASE ASK THE RECEPTION TEAM ABOUT REGISTERING FOR ON-LINE APPOINTMENTS.

Same day appointments can be booked from 08:00 on a daily basis for both the morning and afternoon sessions and are available for urgent or emergency cases. Please note that if you phone before 08:00 you will just be held in a ‘holding queue’ for the out-of-hours message. When the phone system switches you will be disconnected. In this respect please do not phone before 08:00 unless you are actually ringing for the out-of-hours Information.

Pre-bookable appointments are available for non-urgent matters and can be booked up to 2 weeks in advance where available.  Please contact reception in the usual way from 10:00 to 17:00 (Monday to Friday) to book. 

We cannot always guarantee an appointment with a doctor of your choice however if you are being treated by a doctor for a particular condition we recommend that you complete the treatment with the same doctor, wherever possible.

Our alternate Wednesday and Thursday later evening slots may be of benefit to working people who have difficulty making appointments during the day.  

Nurse Practitioner (as from 3rd July 2017)

Our Nurse Practitioner can treat you for . . .

  • Acute back pain, joint sprains
  • Acute Chest infections
  • Allergies
  • Bites
  • Conjunctivitis, sticky discharging eye, sty
  • Cystitis
  • Diarrhoea, constipation, piles
  • Dizziness, giddiness, unusual headache
  • Earache, swollen glands
  • Emergency contraception
  • Exacerbation of Asthma
  • Exacerbation of COPD
  • Oral thrush
  • Period problems
  • Post op wound problems
  • Raised temperature that does not improve after one week of pharmacists' advice and home treatment
  • Shingles
  • Tonsillitis, cough, sinusitis, sore throat, colds and flu-like illnesses (NB a cough may persist for up to three or four weeks after other cold/flu symptoms have gone)
  • Urinary tract infections
  • Vaginal thrush, soreness, lump or discharge
  • Vomiting
  • Wounds, scalds, burns, rashes
  • Please note these appointments are not for children under 2 years.

Our Nurse Practitioner may also help you with many other problems such as menstrual disorders, unexplained weight loss, breast lumps, sexual health advice, depression, change of contraception method and pill.  

Our Nurse Practitioner also manages long-term conditions such as asthma, eczema, high blood pressure, coronary heart disease, raised cholesterol levels and respiratory disease. 


Practice nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly.

Telephone Advice

We can often help you on the telephone to save you having to come to the surgery. This can be offered for blood tests, x-ray results, medication advice and some sick notes. Please phone after 10am.


If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.  If you booked on-line then please remember to cancel on-line if you no longer need the appointment.


Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website