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Noticeboard

Patient Health Conference - Our PPG have arranged a community event with guest speakers from various local services on Thursday 15th November 5:30 - 8pm in our main meeting room. Please come along, everybody is welcome.

Merger FAQs

Local NHS changes to how we prescribe over the counter medications for short term illness and minor ailments: please ask your local pharmacist before making an appointment; buy over-the-counter medicines for minor problems and dont forget you can call NHS 111 for health advice 24 hours a day.

We have a new Patient Participation Group area in the waiting room. Please have a look at the information and fill in the form if you would like to join the group ..or you can submit the website form or speak to reception to show your interest the PPG. You will recieve details about meetings, talks and other news from your PPG.

To use Electronic Prescribing (EPS), you need to nominate your chosen Pharmacy to allow us to send your prescriptions electonically. You can nominate your pharmcy to us or via the pharmacy of your choice. Please speak to your local Pharmacist or speak to Reception.

Dont forget you can access your Summary Care Record, make and cancel appointments and order prescriptions using our online service. To register for this please bring photo ID into our reception.

Ways to book your appointment

 

Urgent/Same Day

These can be booked from 08:00 on a daily basis for both the morning and afternoon sessions and are available for urgent or emergency cases only.

Routine/Pre-bookable

If your condition is not an emergency and can wait please ask for a routine appointment. Receptionists will offer you an appointment with a Doctor up to 2 weeks in advance and a Nurse Practitioner/Nurse/HCA up to 4 weeks in advance.  Please contact reception in the usual way from 10:00 to 17:00 (Monday to Friday) to book. 

On-line Bookings

We have on-line appointments available each week, which you can self-book. PLEASE ASK THE RECEPTION TEAM ABOUT REGISTERING FOR ON-LINE APPOINTMENTS

Evening appointments

Routine Thursday late evening appointments are available for those who have difficulty making appointments during the day.  These are all pre-bookable appointments with a Doctor, Nurse Practitioner and Healthcare Assistant.

Appointments with Nurse Practitioners

We have highly skilled nurse practitioners who can treat several conditions:

 

  • Acute back pain, joint sprains
  • Acute Chest infections
  • Allergies
  • Bites
  • Conjunctivitis, sticky discharging eye, sty
  • Cystitis
  • Diarrhoea, constipation, piles
  • Dizziness, giddiness, unusual headache
  • Earache, swollen glands
  • Emergency contraception
  • Exacerbation of Asthma
  • Exacerbation of COPD
  • Oral thrush
  • Period problems
  • Post op wound problems
  • Raised temperature that does not improve after one week of pharmacists' advice and home treatment
  • Shingles
  • Tonsillitis, cough, sinusitis, sore throat, colds and flu-like illnesses (NB a cough may persist for up to three or four weeks after other cold/flu symptoms have gone)
  • Urinary tract infections
  • Vaginal thrush, soreness, lump or discharge
  • Vomiting
  • Wounds, scalds, burns, rashes

 

If a doctor’s appointment is not available please ask for a nurse practitioner appointment.

 

Please note these appointments are not for children under 2 years.

 

Our Nurse Practitioner also manages long-term conditions such as asthma, eczema, high blood pressure, coronary heart disease, raised cholesterol levels and respiratory disease

 

Telephone Advice

 

We can often help you with telephone advice to save you coming to the surgery. This can be offered for blood tests, x-ray results, medication advice and some sick notes. Please phone after 10:00am.

 Other Advice

Appointments are for one person at 10-minute intervals and are for 1 medical problem only.  If you know you need a longer consultation, please ask the receptionist for a double appointment.

If you phone before 08:00 you will just be held in a ‘holding queue’ for the out-of-hours message. Please do not phone before 08:00 unless you are actually ringing for the out-of-hours information.

We cannot always guarantee an appointment with a doctor of your choice however if a doctor for a particular condition is treating you we recommend that you complete the treatment with the same doctor, wherever possible.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.  If you booked on-line then please remember to cancel on-line if you no longer need the appointment.

 
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