Noticeboard

Due to the coronavirus outbreak, how you contact us will be different at the moment. This is to limit face-to-face contact whenever possible and help stop the spread of coronavirus.

Your GP practice is open and if you need to see a GP, please telephone us on 01702 339865. Appointments to see the GP are by invitation only following a telephone triage consultation. You can also call NHS 111. Please do not come to the Surgery unless you have an appointment. If you are asked to come to the Surgery for a face-to-face appointment, please remember to wear a face covering. Thank you.

We are upgrading to the next phase of the Electronic Prescription Service (EPS) which will mean that almost all our prescriptions will be processed electronically from 15th July 2020. Electronic prescriptions help save the NHS money. You will receive your prescriptions in the same way as you do now. Read more about EPS on the NHS website.

From Monday 15th June 2020, patients who are attending the surgery will require to wear a face mask. We would ask that you ensure you have your own mask before entering the surgery, as we are unable to provide face masks to our patients 

Local NHS changes to how we prescribe over the counter medications for short term illness and minor ailments: please ask your local pharmacist before making an appointment; buy over-the-counter medicines for minor problems and don't forget you can call NHS 111 for health advice 24 hours a day.

We have a new Patient Participation Group area in the waiting room. Please have a look at the information and fill in the form if you would like to join the group or you can submit the website form or speak to reception to show your interest the PPG. You will recieve details about meetings, talks and other news from your PPG.

To use Electronic Prescribing (EPS), you need to nominate your chosen Pharmacy to allow us to send your prescriptions electronically. You can nominate your pharmacy to us or via the pharmacy of your choice. Please speak to your local Pharmacist or speak to Reception.

Easter is just around the corner and the Practice will be closed on Good Friday and Easter Monday.  Please ensure you have enough medication to last you through the bank holiday period by making your repeat requests in advance

Practice Management

Debbie Pang - Finance Manager

Allyson McKinnon - Operations Manager

 

The management team are involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Reception

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with patient records and carrying out searches and practice audits.

Secretaries

The secretarial team play an essential part in the running of the practice. They process referrals the doctors want completed. Ensuring they are made to the relevant hospital/consultant concerned. Many appointments are made using the Choose and Book system.


The administration team deal with the "back room" work of the practice which is essential to the efficient working of the practice.

 
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