Noticeboard

We have recently upgraded our phone lines. We are still experiencing some difficulties. We apologise for any inconvenience this may be causing. We are working hard to resolve these issues. Thank you for your patience. 

Due to the coronavirus outbreak, how you contact us will be different at the moment. This is to limit face-to-face contact whenever possible and help stop the spread of coronavirus.

Your GP practice is open and if you need to see a GP, please telephone us on 01702 339865. Appointments to see the GP are by invitation only following a telephone triage consultation. You can also call NHS 111. Please do not come to the Surgery unless you have an appointment. If you are asked to come to the Surgery for a face-to-face appointment, please remember to wear a face covering. Thank you.

We are upgrading to the next phase of the Electronic Prescription Service (EPS) which will mean that almost all our prescriptions will be processed electronically from 15th July 2020. Electronic prescriptions help save the NHS money. You will receive your prescriptions in the same way as you do now. Read more about EPS on the NHS website.

From Monday 15th June 2020, patients who are attending the surgery will require to wear a face mask. We would ask that you ensure you have your own mask before entering the surgery, as we are unable to provide face masks to our patients 

Local NHS changes to how we prescribe over the counter medications for short term illness and minor ailments: please ask your local pharmacist before making an appointment; buy over-the-counter medicines for minor problems and don't forget you can call NHS 111 for health advice 24 hours a day.

We have a new Patient Participation Group area in the waiting room. Please have a look at the information and fill in the form if you would like to join the group or you can submit the website form or speak to reception to show your interest the PPG. You will recieve details about meetings, talks and other news from your PPG.

To use Electronic Prescribing (EPS), you need to nominate your chosen Pharmacy to allow us to send your prescriptions electronically. You can nominate your pharmacy to us or via the pharmacy of your choice. Please speak to your local Pharmacist or speak to Reception.

Easter is just around the corner and the Practice will be closed on Good Friday and Easter Monday.  Please ensure you have enough medication to last you through the bank holiday period by making your repeat requests in advance

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Patient Flu Information

Welcome to West Road Surgery Online

Welcome to our website where we hope you will find enhanced convenience added to first class healthcare. Find out when we are open and how to see a member of the team. We’ve made life a little easier with practice updates, news on the latest health issues and even access to repeat medication all at your fingertips.

Coronavirus - Awareness

A coronavirus is a type of virus. As a group, coronaviruses are common across the world. Typical symptoms of coronavirus include fever and a cough that may progress to a severe pneumonia causing shortness of breath and breathing difficulties.

Generally, coronavirus can cause more severe symptoms in people with weakened immune systems, older people, and those with long-term conditions like diabetes, cancer and chronic lung disease.

Novel coronavirus (COVID-19) is a new strain of coronavirus first identified in Wuhan City, China.

If you think you may have symptoms then please contact NHS 111.  Do not visit your GP practice or Emergency Department as this could possibly spread the virus if you are infected.

https://www.gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public?gclid=EAIaIQobChMI8KSNp97p5wIVCbrtCh3JEAy4EAAYASAAEgJGHvD_BwE

Further information can be found on the above link.

Advice for Parents

Whilst it is extremely important to follow Government advice to stay at home during this period, it can be confusing for parents to know what they should do when their child is unwell or injured. The poster and video below remind them that NHS 111, GPs and hospitals are still providing the same safe care that they have always done, and gives them some helpful guidance about when and where to get help. It is important to emphasise to parents what they need to do should their child become unwell.
This poster advices parents and carers what to do when a child is unwell/injured, when to seek help and advice and which service to contact, it has been approved by NHSE/I for dissemination.https://www.rcpch.ac.uk/sites/default/files/2020-04/covid19_advice_for_parents_when_child_unwell_or_injured_poster.pdf


This video produced locally by two clinicians, and approved by NHSE/I, informs parents of the services available and when to seek help. https://www.youtube.com/watch?v=u5Mgm1cmptw&feature=youtu.be

Other resources available on the ESCB’s COVID-19 webpages. As well as general information about the pandemic, there are specific resources for families including emotional wellbeing and home-schooling links and a summary of changes to children and families support services.

Your Good Health

Access to a wide range of healthcare services is a key element of a good local practice. We don’t just want to see you when you’re ill we want to make sure you stay healthy too. Check out how we can cover both bases with our clinics and services.

Best Practice

Our professional team will ensure you receive the best attention at all times whether you’re attending a specialist clinic or a routine appointment. If you’re new to the area registration is easy and comes with the comfort of discretion and confidentiality assured.

(Site updated 16/11/2020)
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