West Road Surgery

West Road Surgery

1st Floor, North Road Primary Care Centre, 183-195 North Road, Westcliff-on-Sea, SS0 7AF

Current time is 11:05 - We're open

NHS

Telephone: 01702 339865

Out of Hours: 111

Appointments

Urgent/Same Day

These can be booked from 08:00 on a daily basis for both the morning and afternoon sessions and are available for urgent or emergency cases only.

Routine/Pre-bookable

If your condition is not an emergency and can wait please ask for a routine appointment. Receptionists will offer you an appointment with a Doctor up to 2 weeks in advance and a

Nurse Practitioner/Nurse/HCA up to 4 weeks in advance.  Please contact reception in the usual way from 10:00 to 17:00 (Monday to Friday) to book.

On-line Bookings

We do have some online appointments available which you can pre-book but please be advised that these are likely to be 4-6 weeks from the date you are searching from.  Please ask a member of our Reception team to register you for online services if you do not already have these.

Appointments with Nurse Practitioners

We have highly skilled nurse practitioners who can treat several conditions:

  • Acute back pain, joint sprains
  • Acute Chest infections
  • Allergies
  • Bites
  • Conjunctivitis, sticky discharging eye, sty
  • Cystitis
  • Diarrhoea, constipation, piles
  • Dizziness, giddiness, unusual headache
  • Earache, swollen glands
  • Emergency contraception
  • Exacerbation of Asthma
  • Exacerbation of COPD
  • Oral thrush
  • Period problems
  • Post op wound problems
  • Raised temperature that does not improve after one week of pharmacists’ advice and home treatment
  • Shingles
  • Tonsillitis, cough, sinusitis, sore throat, colds and flu-like illnesses (NB a cough may persist for up to three or four weeks after other cold/flu symptoms have gone)
  • Urinary tract infections
  • Vaginal thrush, soreness, lump or discharge
  • Vomiting
  • Wounds, scalds, burns, rashes

If a Doctor’s appointment is not available please ask if the Nurse Practitioner may be able to help you instead.

Please note these appointments are not for children under 2 years.

Our Nurse Practitioner also manages long-term conditions such as asthma, eczema, high blood pressure, coronary heart disease, raised cholesterol levels and respiratory disease.

Telephone Advice

We can often help you with telephone advice to save you coming to the surgery. This can be offered for blood tests, x-ray results, medication advice and some sick notes.

Please call us after 14:00pm.

 Other Advice

Appointments are for one person at 10-minute intervals and are for 1 medical problem only.  If you know you need a longer consultation, please ask the receptionist for a double appointment.

If you phone before 08:00 you will just be held in a ‘holding queue’ for the out-of-hours message. Please do not phone before 08:00 unless you are actually ringing for the out-of-hours information.

We cannot always guarantee an appointment with a doctor of your choice however if a doctor for a particular condition is treating you we recommend that you complete the treatment with the same doctor, wherever possible.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.  If you booked online then please remember to cancel online if you no longer need the appointment.

PLEASE NOTE: THIS NUMBER DOES NOT RECEIVE INCOMING CALLS OR PICK UP VOICEMAILS