West Road Surgery

West Road Surgery

1st Floor, North Road Primary Care Centre, 183-195 North Road, Westcliff-on-Sea, SS0 7AF

Current time is 11:53 - Sorry, we're currently closed. Please call NHS 111

NHS

Telephone: 01702 339865

Out of Hours: 111

If you are eligible for your flu vaccination please call the Surgery to make an appointment with our Nurse. Thank you.

Appointments

Urgent/Same Day

These can be booked from 08:00 on a daily basis for both the morning and afternoon sessions and are available for urgent or emergency cases only.

Routine/Pre-bookable

If your condition is not an emergency and can wait please ask for a routine appointment. Receptionists will offer you an appointment with a Doctor up to 2 weeks in advance and a Nurse Practitioner/Nurse/HCA up to 4 weeks in advance.  Please contact reception in the usual way from 10:00 to 17:00 (Monday to Friday) to book.

On-line Bookings

We have on-line appointments available each week, which you can self-book. PLEASE ASK THE RECEPTION TEAM ABOUT REGISTERING FOR ON-LINE APPOINTMENTS

Evening appointments

Routine Thursday late evening appointments are available for those who have difficulty making appointments during the day.  These are all pre-bookable appointments with a Doctor, Nurse Practitioner and Healthcare Assistant.

Appointments with Nurse Practitioners

We have highly skilled nurse practitioners who can treat several conditions:

  • Acute back pain, joint sprains
  • Acute Chest infections
  • Allergies
  • Bites
  • Conjunctivitis, sticky discharging eye, sty
  • Cystitis
  • Diarrhoea, constipation, piles
  • Dizziness, giddiness, unusual headache
  • Earache, swollen glands
  • Emergency contraception
  • Exacerbation of Asthma
  • Exacerbation of COPD
  • Oral thrush
  • Period problems
  • Post op wound problems
  • Raised temperature that does not improve after one week of pharmacists’ advice and home treatment
  • Shingles
  • Tonsillitis, cough, sinusitis, sore throat, colds and flu-like illnesses (NB a cough may persist for up to three or four weeks after other cold/flu symptoms have gone)
  • Urinary tract infections
  • Vaginal thrush, soreness, lump or discharge
  • Vomiting
  • Wounds, scalds, burns, rashes

If a doctor’s appointment is not available please ask for a nurse practitioner appointment.

Please note these appointments are not for children under 2 years.

Our Nurse Practitioner also manages long-term conditions such as asthma, eczema, high blood pressure, coronary heart disease, raised cholesterol levels and respiratory disease.

Telephone Advice

We can often help you with telephone advice to save you coming to the surgery. This can be offered for blood tests, x-ray results, medication advice and some sick notes. Please phone after 10:00am.

 Other Advice

Appointments are for one person at 10-minute intervals and are for 1 medical problem only.  If you know you need a longer consultation, please ask the receptionist for a double appointment.

If you phone before 08:00 you will just be held in a ‘holding queue’ for the out-of-hours message. Please do not phone before 08:00 unless you are actually ringing for the out-of-hours information.

We cannot always guarantee an appointment with a doctor of your choice however if a doctor for a particular condition is treating you we recommend that you complete the treatment with the same doctor, wherever possible.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.  If you booked on-line then please remember to cancel on-line if you no longer need the appointment.

You can also text 07494 886857 to cancel you appointment, please text your full name, date of birth, date and time of appointment.

PLEASE NOTE: THIS NUMBER DOES NOT RECEIVE INCOMING CALLS OR PICK UP VOICEMAILS