West Road Surgery

1st Floor, North Road Primary Care Centre, 183-195 North Road, Westcliff-on-Sea, SS0 7AF

Telephone: 01702 339865

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New Appointment Booking System

We are aware of the difficulties facing Primary Care at this time and how they have hugely impacted our Surgery as well.  We have seen unprecedented demand on the phones for appointments and this shows no signs of abating. The current system we have appears to now be adding to the problems that patients are encountering on already busy phone lines, creating yet more of a bottleneck.  Therefore we have spent sometime deciding the best course of action and feel change to the appointment system would be of benefit.

We want to be less restrictive with phones times to help you and also to help our Reception team. We hope to spread the calls over the day. We are now policing a new system. Appointments will be released allowing future booking and additional continuity for you as well.  HOW?  *Some appointment slots will be available online to help reduce phone demand * You can also telephone for an appointment at anytime of the day.  If speaking to Reception, they can book a face to face or telephone appointment at your request. *  When booking appointments online, they will appear as a face to face or telephone slot.  However if you require something not appearing available online then please speak to the Reception Team.

There is always the risk of all these appointments going quickly and thus having to ring for something a few days later.  We need to avoid bottlenecks on the phonelines at  8am and 1pm as this just causes increasing wait times which are unacceptable.  * Emergency Appointments: We will of course have emergency appointments available and a Duty Doctor will always be available for any emergencies. We will review these arrangements regularly and do hope you will get behind us and support this new transition. Patients are always at the heart of everything we do. As you are well aware we have been working hard and have never stopped seeing patients through the pandemic and are grateful for your support as well. We do appreciate your frustrations too and they are shared by us. Thanks you in advance for your patience and understanding whilst we convert to the new system.